Dispatch Systems

Basic telecommunicator training course
APCO Institute announces the release of its new basic telecommunicator training course, Public Safety Telecommunicator I (PST1), 6th Edition. PST1 is the first and only basic training course certified by APCO International as meeting and exceeding the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators. Vastly different from the previous edition, the new student course blends the knowledge and skill-building information needed for a basic telecommunicator with the most up-to-date information on the technology and issues surrounding today's pubic safety communications center. New additions to the student course include topics such as Voice over Internet Protocol (VoIP) and the telecommunicator's role in the Department of Homeland Security's NIMS Incident Command System.
For more: www.apcoinstitute.org.

Fully integrated Ambulance Commander system
Digitech's Ambulance Commander is a fully integrated system that combines call-taking, dispatching, billing, HIPAA-compliant electronic invoicing, document imaging, ePCR, mapping, GPS, mobile data terminals and paging software. Ambulance Commander provides real-time access to all billing data and financial reports. Version 2.9.5 includes enhanced error trapping, faster results, improved audit trails and more report options. Ambulance Commander's new day-treatment dispatch tool, DDR (Digital Dispatch Router), enables dispatchers to assign multiple transports to one route, thereby dispatching and time-stamping multiple transports at once.
For more: www.digitechcomputer.com.

Where public safety turns to learn
APCO Institute offers a variety of education and training products and publications, including 9-1-1 Public Education Kit for Children, Expectations: DOR Training Software, Employee Selection Software, How to Develop & Maintain an SOP (CD), Training In A Box (continuing education) and EMD Refresher CD (continuing education). Courses include Public Safety Telecommunicator 1 6th Edition, PSAP Personnel Management, Communications Center Supervisor, Communications Training Officer, CTO Instructor, Public Safety Telecommunicator 1 Instructor 6th Edition, EMD Concepts, Emergency Medical Dispatcher, EMD Instructor and The Telecommunicator's Role in Homeland Security.
For more: www.apcoinstitute.org.

Real-time fleet tracking
AccuGlobe Mobile Command Center, a new application designed by Digital Data Technologies, Inc. (DDTI), allows public safety officials to view the locations of their fleet vehicles online. An extension of DDTI's Automatic Vehicle Locator (AVL) product used in public safety answering points (PSAPs), Mobile Command Center gives the option of viewing on one screen units actively protecting communities. Subscribers enter a secure, two-step login process online, first entering a unique passcode generated every minute from a digital key fob assigned to that user. After verifying that first level of security, the user then enters DDTI-assigned username and password information. The application allows users to view the locations of all active units, track their path, observe vehicle speed and review historical activity.
For more: www.ddti.net.

Enhanced 9-1-1 products
The Telident Call Locator from Teltronics allows emergency responders to immediately locate 9-1-1 callers using PBX extensions in large businesses and campus environments. The Call Locator is a hardware module that is installed between the PBX and the public telephone network to translate a 9-1-1 caller's station number to a format compatible with the E-9-1-1 system-information that is critical for locating callers in large business and campus environments. The Call Locator works with any PBX that supports ISDN/PRI, and may send 9-1-1 calls to the public E-9-1-1 system over CAMA and PRI circuits, ensuring compatibility with all telephone companies.
For more: www.teltronics.com.

InterAct introduces computer-aided dispatch 5.8
InterAct Public Safety Systems now offers CAD 5.8. While still maintaining the flexibility and efficiency of the original system, CAD 5.8 offers several new features and improvements to assist users receiving and managing emergency calls and dispatching them to the appropriate public safety personnel. The CAD system records incident details and updates, prioritizes events and identifies the most appropriate units to respond to each incident. Upgrades to the system include an increase in the number of recommended units from eight to 15 per organization and an increase from one to three characters for associated unit types.
For more: www.interact911.com/.