Emergency Medical Services Authority (EMSA) Signs Contract with TriTech to Upgrade Emergency Communications Solution

San Diego, CA (July 28, 2009) - TriTech Software Systems, a leading provider of public safety software, proudly announces that the Oklahoma-based Emergency Medical Services Authority (EMSA) signed a contract for its VisiNet computer-aided dispatch (CAD) and mobile data solutions. As EMSA continues to grow, the new emergency communications solution will help enhance EMSA’s ability to provide coordinated emergency response with first responder agencies and increase operational efficiencies.

“As the largest provider of pre-hospital emergency care in Oklahoma, EMSA has grown tremendously since the implementation of our current CAD,” says Frank Gresh, CIO of EMSA. “As our service area and call volume grow, we have taken the proactive steps to find a solution that can satisfy our current needs and incorporate new technologies. After extensive research into available products on the market and numerous site visits, we believe that TriTech offers the best solutions to meet our complex call-taking, dispatching and mapping requirements and provides scalability for future growth. Seeing how other cities utilize TriTech’s solutions to successfully achieve system improvement – including faster call processing and first responder notification, increased cooperation between agencies, enhanced quality assurance activities and more – excited and inspired us to make the switch.”

VisiNet Command, TriTech’s computer-aided dispatch solution, will provide EMSA with a high-performance CAD system to support their multi-jurisdiction operations. It features an easy-to-use graphical driven interface and an integrated digital mapping system for fast, accurate dispatch and resource management. VisiNet Command is developed on an open, extensible platform to easily integrate new technologies and accommodate for EMSA’s future growth. TriTech’s mobile data solution, VisiNet Mobile, seamlessly integrates with VisiNet Command to bridge the communications gap between dispatch and the field providing field personnel with real-time access to mission-critical information. VisiNet Mobile features integrated mapping, with detailed routing instruction turn-by-turn text directions, and voice-over navigation to expedite response to the incident location.

Gresh continues, “TriTech’s mapping capabilities are outstanding, and we are excited to partner with them on utilizing these capabilities to minimize our response times. TriTech’s solution platform includes tools to easily perform street updates in CAD and Mobile providing closest unit recommendations along the street network and ensuring that units travel along the fastest route to an incident. .”

Through its implementation of VisiNet Command, EMSA is taking great strides toward interoperability and achieving seamless integration with its first responder agencies. The Cities of Oklahoma City and Edmond currently operate on TriTech’s VisiNet Solution, and the City of Tulsa will be undergoing implementation on the common platform as well. The CAD solutions at EMSA and its neighboring first responder agencies of Oklahoma City, Edmond and Tulsa will be operating on the same communications platform. The separate systems will be connected via TriTech’s Advanced CAD-2-CAD interface to seamlessly transfer incident information and updates to communicate more effectively and clearly between the different agencies. EMSA and its neighboring first responder agencies will be able to share critical incident information, view locations and statuses of each agency’s resources to provide for coordinated joint emergency response.

“In a system like ours, where an ambulance or first response vehicle usually arrives on scene in less than six minutes, there’s a safety factor that can’t be overlooked,” says Gresh. By working on the same platform as our first responders, EMSA dispatchers gain instantaneous access to important scene information possessed by the first response dispatchers – and vice versa. Even very short communication delays can have significant consequences if weapons, chemicals or other hazards are present. An integrated system will better prepare all responders for what hazards may be present at a scene and ultimately enhance the services we provide to the community.”

“Public safety agencies – police, fire and EMS – worldwide rely on TriTech solutions to ensure efficient and effective emergency response, and we are pleased to partner with EMSA on their exciting new public safety project,” says Chris Maloney, president and CEO of TriTech Software Systems. “Through its implementation of VisiNet Command, EMSA will reap the benefits of a robust CAD and Mobile system with integrated mapping and dynamic unit recommendations, along with specific EMS functionality including extensive reporting capabilities, sophisticated system status management, and seamless integration with ProQA medical priority dispatching software. More importantly, EMSA’s TriTech solution will enable them to work in concert with its first responder agencies. By operating on a common platform and integrating with the CAD and Mobile systems of its first responder agencies, EMSA has taken great strides towards interoperability, which will enhance greatly the public safety for the 1.1 million residents within EMSA’s growing service area.”

About TriTech Software Systems

TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan cities, TriTech’s flexible and configurable solutions will enable your agencies to streamline operations to minimize response times and maximize resources. The company is one of the largest public safety companies with more than 850 installations in the United States, Canada, Mexico, Australia, New Zealand, United Kingdom and Ireland. For more information on TriTech, please visit www.tritech.com.