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Understanding Why We React the Way We Do: Harnessing Emotional Intelligence for Leadership Success
10/31/2019
Every day, EMS leaders are confronted by situations where a true understanding of various emotions can spell the difference between success and failure. Being prepared intellectually isn’t enough; you must understand the emotions boiling behind the scenes. Join Ray as he uses his extensive background in EMS - from the Street to the hallowed halls of State Government - and offers practical advice using real-world scenarios to develop your emotional intelligence and help you succeed in dealing with conflict in your organization.
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