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Automation and Integration: Realizing Operational Excellence with PaceMate™
PaceMate™ facilitates high-quality care and safety for patients with cardiac implantable electronic devices (CIEDs) while also providing significant clinical and operational efficiencies. To achieve operational excellence and maximum efficiency, the PaceMate™LIVE software platform allows clinicians and technicians to maximize their time focusing on clinical care and device management, resulting in much faster time to clinical action, significant improvement in revenue capture, and time savings for all end users.
In this article, we will review some of the most significant PaceMate™ features which dramatically impact clinic operations and contribute to optimal CIED patient management.
PaceMate™LIVE integrates with all electronic health records (EHRs). In addition, we take integration to the next level with our Epic, Cerner, and athenahealth integrations. PaceMate™’s validated integrations with each of these leading EHRs features automatic exchange of EHR health data by pulling and pushing data using proprietary and standardized application programming interfaces (APIs).
- These unique EHR integrations allow clinicians and doctors to act on the data they see in PaceMate™ without having to doublecheck their EHR.
- PaceMate™ delivers data that the user can trust, knowing that it is updated on every report via our APIs.
- Instead of stale and unreliable data, all patient demographics, detailed medication lists with doses and dates, diagnosis codes and problems lists, and hospitalization and in-patient encounter data are updated on every report.
PaceMate™LIVE truly serves as a cardiac monitoring hub. As a vendor-neutral platform, PaceMate™LIVE accepts multiple modalities of cardiac monitoring: CIEDs, ambulatory monitoring, pulmonary artery pressure sensors, and consumer electrocardiogram (ECG) devices.
- PaceMate™LIVE integrates with 9 unique vendors: Medtronic, Boston Scientific, Biotronik, Abbott (including CardioMEMS), Preventice, iRhythm Technologies (Zio), Philips BioTel Heart, Zoll Medical (LifeVest), and AliveCor (KardiaMobile).
- Clinicians and physicians using PaceMate™LIVE no longer need to navigate between different vendor sites to manage their patients’ cardiac monitoring data.
- Customized user roles allow clinicians to see only what is pertinent to their specific role.
- Large disease management programs can now see across multiple cardiac monitoring modalities to leverage and manage heart failure (HF), atrial fibrillation (AF), stroke, and sleep data in one location.
Information technology (IT) departments benefit significantly from PaceMate™ integration. PaceMate™’s cloud-native, vendor-neutral platform creates efficiencies, substantial cost savings, and cost opportunity for IT departments.
- IT maintenance and budgets are reduced by implementing PaceMate™.
- IT departments no longer need to build multiple integrations to support multiple cardiac monitoring vendors. One PaceMate™ integration presently supports 9 vendors, with more to come.
- PaceMate™’s cloud-native and secure architecture translates to no costly server purchases and maintenance.
- Costly and unproductive downtimes for system upgrades and enhancements are eliminated with use of PaceMate™LIVE.
PaceMate™’s automated billing rules engine and claims creation ensures that all billable transmissions are submitted for payment. Due to the often-complicated billing rules and processes, most clinics do not optimize revenue capture. PaceMate™’s automated claims creation and submission is a tremendous timesaver for clinical and support teams.
- PaceMate™LIVE is the only software with automated billing algorithms that enable up to 3x the revenue capture.
- PaceMate™’s logic recognizes the device type, global billing periods, date of transmission, and diagnosis.
- Upon electronic signature of the identified billing item, PaceMate™LIVE creates and submits the claim to the payer via the EHR’s billing software or creates a daily file for the clinic to batch approve in bulk.
- Appropriate current procedural terminology codes are applied per the Centers for Medicare & Medicaid Services/payer guidelines.
- Clinicians no longer need to create orders and encounters or attempt to schedule remote transmissions in their EHR. PaceMate™LIVE automates this process for all device types, attaching the number to the clinical documentation and billing claim.
- With current customers, PaceMate™ has proven that these automated features save hundreds of thousands of clicks and thousands of hours of nonreimbursable work.
PaceMate™’s proprietary, dynamic, software-embedded clinical alerts engine prioritizes remote alerts above vendor labeling to reduce alert burden.
- Alerts are clinically ranked and triaged to the top of workflows across all vendors.
- Physicians can tailor alerts by urgency and clinical relevance to the patient.
- Clinicians will see the most urgent alerts at the top of the workflow, color-coded and labeled with the reason for the alert.
- PaceMate™’s alerts engine is enhanced by the ability to pull in EHR medication lists and diagnosis codes via APIs. This data feeds the logic behind categorization of alerts for AF and HF.
- This algorithmic approach dramatically reduces nonclinically relevant alerts on patients with paroxysmal AF who are documented on an anticoagulant or have undergone left atrial appendage occlusion.
As the digital health landscape expands, PaceMate™’s robust data analytics engine and custom data queries supply population-level data to help clinics efficiently manage cardiac patient populations.
- PaceMate™’s on-demand queries and analytics tools help clinics manage and assess the effectiveness of care across populations.
- Managing quality assessments or the widespread need for programming changes, queries, and analytics creates efficiencies by helping practitioners no longer need to make these assessments at the transactional level.
- PaceMate™LIVE is automatically pulling, digesting, and storing discrete data from the EHR, the HL7 device data, and manually inputted data by the care team.
- Data queries are built in any combination and can be accessed directly through the PaceMate™LIVE platform, supporting population health initiatives and clinical research, and informing research questions and quality initiatives.
These are just a few of the key PaceMate™LIVE features that improve efficiencies for physicians, device clinicians, and their support teams. These capabilities are sustainable, and the efficiencies are scalable. Find out more about how PaceMate™ promotes workflow optimization, cost effectiveness, and revenue capture.
PaceMate™. The best available cardiac remote monitoring software with unprecedented research-grade data capabilities.
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This article is published with support from PaceMate™.
